Mobile (SMS) Communication to reduce Health Costs

US health care provider Kaiser Permanente is using SMS messages to reduce missed appointments.

The cost of missed appointments costs the health providers millions of dollar a year as well us under utilising valuable resources.

A simple strategy of SMS reminders helped cut the cost and the waste:

  • An automated SMS messages is sent to the patients a day before their appointment
  • The patient is allowed to opt out of any further messaging.
  • Messages can also direct patients to relevant information, updates or delays that may affect them.
blog/mobile_sms_communication_to_reduce_health_costs.txt · Last modified: 2010/01/05 09:13 by root
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